PonnoMix Seller Support Center
We are partners in your business success. We are committed to providing every seller with a safe, transparent, and successful business environment.
What We Help With
Our support team is always ready to assist you.
🛍️
Seller Account Support
- New Seller Registration
- Account Verification (KYC)
- Profile & Business Info
- Login & Security Issues
- Account Limitation Support
📦
Product Management
- Add New Products
- Bulk Product Upload
- Product Info Correction
- Category Selection
- Image & SEO Optimization
🛒
Order & Delivery
- Order Acceptance & Processing
- Shipment & Tracking
- Return & Refund Management
- Cancellation Support
- Delivery Status Updates
💳
Payment & Wallet
- Seller Wallet Management
- Payment Settlement
- Commission & Charges
- Withdrawal Issues
- Payment History Verification
📈
Growth & Marketing
- Store Optimization
- Promotional Campaigns
- Discount & Offer Setup
- Flash Sale Participation
- Sales Growth Tips
⚙️
Technical Support
- Dashboard Usage Issues
- System Errors or Bugs
- API & Integration Support
- Performance Issues
- Other Technical Support
How to Get Quick Support
If you have any issues, please create a Support Ticket from the Seller Dashboard. Our team will try to resolve your issue quickly.
Required Information:
- ✔️ Seller ID
- ✔️ Store Name
- ✔️ Issue Description
- ✔️ Screenshots
- ✔️ Order ID (if app.)
- ✔️ Transaction ID
Support Response Time
| Support Type | Estimated Time |
|---|---|
| General Inquiry | Within 24 hours |
| Technical Issues | Within 24-48 hours |
| Payment Issues | 1-3 business days |
| Urgent Issues | On a Priority Basis |
📜
Seller Guidelines
All sellers are requested to strictly follow the guidelines below to ensure a smooth business operation on PonnoMix:
- Provide accurate and complete product information.
- Do not use misleading images or information.
- Process orders in a timely manner.
- Maintain professional conduct with customers.
- Comply with the platform's policies and terms.
⚠️ Violating the policy may result in temporary or permanent account restrictions.
Frequently Asked Questions
Need further assistance?
Your business growth and success are our goal. We are committed to providing every seller with the highest quality support.
✉️ support@ponnomix.com
👩💼 seller@ponnomix.com
🌐 ponnomix.com
PonnoMix Seller Success Team 🚀